Shipping damage should be reported immediately. All packages are insured. Orders over $500.00 must be signed for by an adult. Your print will be packed in a tube, but as with any product, if there is severe damage to the packaging, you should not accept the package. If your print appears damaged, do not discard the packaging. Email us at joyce@joycehuntingtonart.com, and we will report the damage to the shipper. A replacement print will be provided as soon as possible.