FAQ/policies

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What’s a giclée?

An archival giclée print starts with a high resolution digital image of the original artwork which is then printed on a large-format inkjet printer using 12 fade resistant pigmented inks (as opposed to dye based inks). All our prints are produced on canvas and are coated with a non-yellowing, water based canvas varnish which increases resistance to image fading and will protect your purchase against moisture and abrasion.

When will my print be shipped?

We normally ship within 14 days. You will receive a confirmation email when your item(s) have been shipped. Shipping damage should be reported immediately.

Will my print be ready to hang?

No, all prints will be shipped unframed in a tube. Your canvas print will need to be stretched or mounted before hanging. Consult your local framer. All originals are already framed and ready to hang.

Will my print fade?

No. Given enough time, all prints eventually fade, but our archival giclée prints are made with pigmented inks (not dye-based inks), are considered fade resistant, and should last a lifetime.

Can I pay with a check?

Yes. If you prefer not to go through Paypal, you can mail your check to Frameworks of Ojai, 236 W. Ojai Ave., #203, Ojai, CA. Items won’t be shipped until the check has cleared. If you want to use a credit card but prefer not to do so online, you can call 805-908-1651 with your credit card information.

If I purchase an original painting, will it be framed?

Yes. Original works will be shipped framed (in the style Joyce has chosen), and will be shipped within a few days of ordering (Sizes given are of the image; the outside of the frame is larger). Shipping damage should be reported immediately.

Does Joyce paint on commission?

Yes, Joyce accepts commissions. Please use the contact form to inquire.

Will my canvas print have to be stretched?

Yes. In order to hang a canvas print, it should be stretched on stretcher bars. Your local framer can stretch and frame the print for you.

What if my print arrives damaged?

Shipping damage should be reported immediately. All packages are insured. Orders over $500.00 must be signed for by an adult. Your print will be packed in a tube, but as with any product, if there is severe damage to the packaging, you should not accept the package. If your print appears damaged, do not discard the packaging. Email us at joyce@joycehuntingtonart.com, and we will report the damage to the shipper. A replacement print will be provided as soon as possible.

What is your return policy?

We make every effort to provide accurate depictions of the artwork available and feel sure you will love the product. However, if for any reason you are dissatisfied, undamaged items may be returned within 15 days of receipt, for store credit or refund (excluding return shipping).